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Contracts and service agreements

IMS has over 25 years of experience in the sales and maintenance of equipment from renowned label printer manufacturers: Zebra, Toshiba TEC, VIP Color, Sato, Datamax-O’Neil.  Our team of experts offers you a wide range of flexible, professional, and customized technical services for your label printing equipment.

  • Phone supportUnlimited phone support on labeling software and printer
  • Preferential ratePreferential rate on billable service calls
  • InstallationOn site installation
  • TrainingTraining included
  • MaintenanceOne or more preventive maintenance depending on the type of contract
  • Labor expensesLabor expenses covered
  • ReplacementReplacement of the equipment if necessary
  • On site preventive maintenance
  • Return to depot preventive maintenance
  • Phone supportUnlimited phone support on labeling software and printer
  • Preferential ratePreferential rate on billable service calls
  • InstallationOn site installation
  • TrainingTraining included
  • MaintenanceOne or more preventive maintenance depending on the type of contract
  • Labor expensesLabor expenses covered
  • ReplacementReplacement of the equipment if necessary
  • Phone supportUnlimited phone support on labeling software and printer
  • Preferential ratePreferential rate on billable service calls
  • InstallationOn site installation
  • TrainingTraining included
  • MaintenanceOne or more preventive maintenance depending on the type of contract
  • Labor expensesLabor expenses covered
  • ReplacementReplacement of the equipment if necessary
  • On site preventive maintenance
  • Phone supportUnlimited phone support on labeling software and printer
  • Preferential ratePreferential rate on billable service calls
  • InstallationOn site installation
  • TrainingTraining included
  • MaintenanceOne or more preventive maintenance depending on the type of contract
  • Labor expensesLabor expenses covered
  • ReplacementReplacement of the equipment if necessary
  • Return to depot preventive maintenance
  • Phone supportUnlimited phone support on labeling software and printer
  • Preferential ratePreferential rate on billable service calls
  • InstallationOn site installation
  • TrainingTraining included
  • MaintenanceOne or more preventive maintenance depending on the type of contract
  • Labor expensesLabor expenses covered
  • ReplacementReplacement of the equipment if necessary

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Whether you have a direct thermal, thermal transfer, or an ink jet printer, and whether or not you already have a service agreement, you can count on IMS’s experts for technical advice and intervention, when you need it.

Don’t risk losing time, money, or materials due to hardware breakdowns, malfunctions, or incorrect configurations of your printers. IMS’s technical services are customizable so you get optimal use out of your equipment.

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